MUSTAFA ARSHAD
Senior IT Manager & Business Analyst
Dubai, AE.About
Highly accomplished IT professional with 28 years of experience, including 18 years in senior managerial roles, specializing in complex project management, application support, and incident management. Proven expertise in compliance, risk management, and network security, adept at forging strategic alliances to drive operational efficiency and technology initiatives. Recognized for building high-performing teams and implementing progress-driven approaches to strategic planning, ensuring robust compliance and effective risk mitigation.
Work
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Summary
Delivering comprehensive IT solutions and driving business process improvements through strategic needs assessments, technology implementation, and project management.
Highlights
Developed and implemented tailored IT strategies and advanced technologies, enhancing business processes and achieving efficiency gains.
Managed IT projects from inception to completion, ensuring timely and on-budget delivery through effective stakeholder coordination.
Conducted thorough needs assessments and documented detailed functional specifications, facilitating seamless change management for new systems and workflows.
Provided ongoing technical support and training sessions, while implementing robust security measures to safeguard data and systems.
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Summary
Led a team in developing and enhancing IT infrastructure, overseeing SAP ERP implementation, VAT integration, network security, and document management systems.
Highlights
Directed the development and enhancement of IT infrastructure, ensuring continuous production system operations and mitigating risks.
Spearheaded the successful implementation of SAP ERP solutions, including gap analysis, UAT testing, and comprehensive user training.
Managed VAT integration and fortified network security, enhancing compliance and protecting critical company data.
Implemented and managed Document Management Systems (DMS), optimizing document security and streamlining organizational processes.
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Summary
Managed information security infrastructure for 20+ applications, implemented BCP/DR plans, and led incident management to enhance organizational resilience and security posture.
Highlights
Managed security infrastructure, including firewalls, IPS, IDS, and proxies, for approximately 20 critical applications, significantly enhancing system resilience.
Led the implementation and thorough testing of Business Continuity Plans (BCP) and Disaster Recovery (DR) projects, improving organizational preparedness.
Directed incident management for perimeter networks and endpoint incidents, designing and conducting UAT testing for multiple projects prior to go-live.
Implemented and managed Single Sign-On (SSO) systems for identity management, streamlining user access and bolstering security across numerous software implementations.
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Summary
Managed daily system operations, technical support, and implemented multiple system projects for government and private organizations, ensuring operational efficiency.
Highlights
Implemented multiple system projects across diverse government and private organizations, ensuring seamless integration and enhancing operational efficiency.
Delivered comprehensive technical support and system diagnostics, resolving issues promptly to maintain seamless IT operations and high system uptime.
Contributed to significant system upgrades and performance optimization through strategic planning and effective execution.
Facilitated successful project outcomes and improved user satisfaction by effectively bridging the communication gap between technical and non-technical stakeholders.
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Summary
Administered multi-platform networks and systems for over 200 users, ensuring connectivity, optimizing functionality, and maintaining network stability.
Highlights
Managed network administration and projects in a multi-platform environment, supporting over 200 users by configuring network components and ensuring robust connectivity.
Optimized system functionality through comprehensive Windows, Office, and software installations, enhancing user productivity.
Implemented proactive troubleshooting and security measures, contributing to sustained network stability and seamless business operations.
Languages
English
Arabic
Certificates
Skills
Project Management
IT Project Management, Program Management, Project Delivery, Stakeholder Coordination.
Information Security
Network Security, Endpoint Security, Data Loss Prevention (DLP), Firewalls, IPS, IDS, Proxies, Vulnerability Analysis, Incident Management, Risk Mitigation.
Business Analysis
Needs Assessment, Business Process Improvement, Functional Specifications, Data Analysis, Change Management.
IT Infrastructure
Infrastructure Development, Infrastructure Support, System Operations, System Upgrades, Network Administration, Multi-platform Environments.
ERP Systems
SAP ERP Implementation, SAP S/4HANA, UAT Testing, Gap Analysis, VAT Integration.
Business Continuity & Disaster Recovery
BCP Implementation, DR Planning, Resilience Strategy.
Identity Management
Single Sign-On (SSO).
Document Management Systems
DMS Implementation, Document Security.
Operations Management
Operational Efficiency, Process Optimization, Strategic Planning.
Leadership & Management
Team Leadership, Cross-functional Collaboration, Strategic Alliances, Budgeting, Administration.